The New York Times DealBook has a fascinating piece on the relationship between JPMorgan Chase and one of its former brokers, Johnny Burris. After Burris complained publicly about JPMorgan's sales practices, he was terminated and customer complaints began to appear in his regulatory files. Some of the "complaining" customers now say they had no problems with Mr. Burris. One of the customers who allegedly filed a complaint can't even read or write. And it appears that JPMorgan was involved in drafting at least some of the complaints.

Definitely worth reading.