A new paper from Colleen Honigsberg and Matthew Jacob sheds light on how to think about FINRA’s controversial expungement process. As I explained in a post a couple years back, FINRA’s expungement process leaves its own paper trail behind, making it possible for firms and more sophisticated individuals to see whether a broker has scrubbed complaints from their record:
You should also know that these studies work off compromised databases. BrokerCheck only shows a partial picture because many financial advisers have managed to have complaints expunged from their records. In instances where an investor settles an arbitration claim against a financial adviser, FINRA arbitrators routinely agree to expunge the existence of the complaint from the public record. One study found that FINRA arbitrators granted 90% of these requests for expungement. In some instances, state regulators have even struggled to block the expungement of complaints from the public record.
Like Harry Potter’s Mad-Eye Moody, you too can see the invisible. You can uncover whether (and possibly how many times) a financial adviser has used this process to scrub records by checking a different database. FINRA makes its arbitration awards available. While complaints may not show up on BrokerCheck, you may find whether a financial adviser has had complaints
