Last month, the SEC released a report on Mandatory Arbitration Among SEC-Registered Advisers. The report tackles a basic dispute resolution problem. For context, investors with a problem with a financial adviser will likely have to go to arbitration. If their financial adviser is an associated person for a FINRA-registered brokerage firm, the dispute will likely go through FINRA arbitration. While the FINRA system isn’t perfect, it’s often much better than any other alternative out there. FINRA has made improvements to its arbitration process over the years resulting in a forum that has become fairer for investors.
But many financial advisers are not brokers. They are registered investment advisers. They usually charge fees on an assets under management basis. Where do disputes against these RIA firms go? It depends on what kind of pre-dispute arbitration agreement exists between the adviser and the investor. The SEC report details the current options available to investors.
Here’s the short version, far too many RIAs have put in place arbitration agreements that effectively frustrate an investor’s ability to resolve a complaint. Most of these agreements force investors to resolve their disputes through AAA–the American Arbitration Association. Within that forum, Advisers generally elect to apply
