By now, I am sure virtually all of our readers have heard about the United Airline issue involving the dragging of a passenger off the plane.
If not, you can catch up here, here, and here. And you can watch the viral video here.
Shortly following the incident, United Airlines stock dropped sharply, losing hundreds of millions of dollars of value. (Of course, it is difficult to tell how much of this drop is related to the incident).
The CEO of United Airlines’ first public statement was tone deaf at best. He wrote, “I apologize for having to re-accommodate these customers” when better terms would have been “unacceptable” and “immediate corrective procedures.” There is not evidence that they “had” to remove passengers; they removed passengers because they wanted to transport some of their employees on that flight. The internal e-mail to the corporation’s employees was no better, calling the passenger “disruptive and belligerent.”
My social media feeds, which include many lawyers and legal academics, are full of debate over whether United Airlines acted within the bounds of the law and their terms & conditions. While this is an interesting discussion, I think it is largely beside the point in this case. Regardless of