I’ve often been skeptical about how vigorously regulatory groups will police their members. A recent membership revocation from the CFP Board showed little tolerance for one financial services professional’s failure “to treat fellow professionals and others with dignity, courtesy, and respect in violation of Standard A.7 of the Code of Ethics and Standards of Conduct (Code and Standards). ”
That rule provides that “A CFP® professional must treat Clients, prospective Clients, fellow professionals, and others with dignity, courtesy, and respect.” What does that mean? Well, I can tell one thing the CFP Board thinks it requires you not to do.
The public release details how David R. Nute of Sequim, Washington responded to a client who asked about dropping some documents off in person:
a former prospective Client, who submitted a written grievance to CFP Board, asked Mr. Nute if she could drop off copies of documents needed for a potential transaction in person at his office, rather than transmit them electronically. When Mr. Nute responded that his time was “too valuable” to make the trip to his office to pick up the documents, the former prospective Client sent him an email stating that she no longer desired