Although FINRA has changed its rules to deal with abuse of the expungement process, the new rules only apply to claims filed after October 16, 2023. There are still claims in the pipeline that were filed before then. For example, an award recommending expungement of twenty nine different complaints recently appeared on FINRA’s website. That case was filed on October 13, 2023–three days before the reforms designed to stop abuse went into effect.
Because he already had a pending expungement claim, the broker, Matthew S. Buchsbaum, may have been able to expunge a customer complaint arriving after the deadline. The award also explains that the arbitrator, Laura Carraher, granted an unopposed Motion to Amend the Statement of Claim on July 18, 2024. The amendment added an additional occurrence to the long list of claims being expunged. The award itself is fairly sparse on details. It doesn’t reveal when the additional customer complaint arrived or the details of it. Given the ability of counsel to identify so many prior customer disputes on the broker’s record, it was probably a customer complaint that emerged after October 16, 2023. But the award doesn’t give that level of detail, so there is no way