The latest example of dramatic institutional failure – that somehow was entirely accidental – comes to us from MetLife.
The story begins with variable annuities, a product that might be suitable if you’re trying to shelter your assets from a lawsuit, but otherwise one whose chief virtue lies in its capacity to serve as a litmus test for the honesty of your broker.
After the financial crisis, insurance companies decided that their outstanding variable annuities were too good for existing customers, and began offering very high commissions to any brokers who could persuade their clients to exchange an older one for a newer, less generous model.
Enter MetLife. From 2009 to 2014, MetLife brokers churned $3 billion worth of variable annuities, resulting in $152 million in dealer commissions. Customers were told that the newer annuity was less expensive or comparable, when in fact, 72% of the time, this was, shall we say, not so much true. For example, 30% of the replacement applications falsely stated that the new contract was less expensive than the old one. Applications also failed to disclose benefits and guarantees that the customer would forfeit in making the exchange, understated the value of existing